The 2024 Subaru Love Promise Customer and Community Commitment Award

The 2024 Subaru Love Promise Customer and Community Commitment Award

We are honored to be nationally recognized by Subaru of America, Inc. for our dedication to our customers, our community, and the Subaru Love Promise.

The 2024 Subaru Love Promise Customer and Community Commitment Award recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as environment, community, health, education, and pets.

Here at Randy Marion Subaru, we love our community as much as we love our vehicles and are committed to making a positive impact on the lives of all of our customers and neighbors.

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and our retailers are committed to protecting and preserving the Earth, not just by our words, but also by our actions.

Subaru believes we all should have a chance to lead a healthy life.

It's our goal to make the pursuit of knowledge available to as many minds as possible.

Subaru believes all pets deserve a loving home.

Subaru and its retailers believe in giving back to our communities.

The 2024 Subaru Love Promise Customer and Community Commitment Award
The Subaru Love Promise
Did Randy Marion Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.
Love Promise Poster

How is Randy Marion Subaru Dedicated Locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits including Sparta Elementary School, Lake Norman Regional Medical Center, Health Reach, and the American Red Cross. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Health Reach

Sparta Elementary School

Lake Norman Regional Medical Center

Did Randy Marion Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Randy Marion Subaru

Subaru and Randy Marion Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here.

Leukemia & Lymphoma Society Blanket Delivery - Kim C.

The exceptional team at Randy Marion Subaru has long been a cornerstone of the Lake Norman community. On Tuesday, June 18th, the LLS North Carolina-Virginia Region, in partnership with Randy Marion Subaru, had the distinct honor of delivering blankets and care packages to the Lake Norman Regional Medical Center as part of the Subaru Loves to Care program. These heartfelt gifts, accompanied by personalized messages of support and hope from the customers and staff of Randy Marion Subaru, were a testament to the community’s unwavering spirit and generosity. The Lake Norman Regional Medical Center staff received these comforting tokens with great enthusiasm, eager to distribute them to their patients. We extend our deepest gratitude to everyone at Randy Marion Subaru and Lake Norman Regional Medical Center for their steadfast support of LLS’s mission to cure blood cancers and enhance the quality of life for patients and their families. This remarkable act of kindness truly embodies the spirit of caring and community.

The Leukemia & Lymphoma Society

Subaru Dealership Customer Love Promise Moment: A Story of Exceptional Service - Tressie D.

In a heartfelt demonstration of Subaru's Customer Love Promise, Randy Marion Subaru recently went above and beyond to assist Ms. Daniels, a Subaru owner in a vulnerable situation. Ms. Daniels, who was on a road trip back home to Virginia from Florida, faced an unexpected issue when she blew a fuse in her 2020 Subaru Ascent while pulling a trailer. Understanding the urgency and the distress of her situation, the dealership’s master technician immediately set aside his ongoing tasks to diagnose the problem. With empathy and professionalism, he quickly identified the blown fuse and took swift action to repair it. His expertise and dedication ensured that Ms. Daniels could continue her journey without further delay. The dealership's kindness didn't stop at just fixing the problem. Recognizing Ms. Daniels' distress, the technician and the dealership staff extended their care by repairing her vehicle free of charge. Their friendly and compassionate approach turned a stressful experience into a moment of relief and gratitude for Ms. Daniels. Ms. Daniels was overwhelmed by the dealership's exceptional service and genuine care for her well-being. This act of kindness not only got her back on the road safely but also reinforced the dealership's commitment to Subaru's Customer Love Promise, showcasing their dedication to providing outstanding support and care to their customers in times of need.

Empowering Tomorrow's Automotive Technicians: A Mentorship Journey at Randy Marion Subaru - Brian F.

The 2024 GCADA Auto Tech Competition served as a platform for Randy Marion Subaru to extend its commitment to nurturing future automotive technicians. With the privilege of hosting and mentoring three students from Iredell County, our dealership embarked on a journey of mentorship and skill development. Under the guidance of our master tech, Ryan Simmons, and service manager, Tim Lawson, these students were immersed in a transformative experience aimed at preparing them for the rigors of competition and the challenges of a career in automotive technology. We recognize the importance of mentorship in shaping the next generation of automotive professionals. As the host dealership for the 2024 GCADA Auto Tech Competition, we embraced the opportunity to impart knowledge, skills, and industry insights to aspiring technicians from Iredell County. Under the leadership of our Master Technician, Ryan Simmons, these students received personalized guidance and support from technical training to career advice. Ultimately, our mentorship program aimed to empower these students with the tools and confidence needed to succeed both in the competition and beyond. Preparing for the Competition: The Auto Tech Competition presented a unique challenge for participants: to service a vehicle within a two-hour time frame. Recognizing the importance of thorough preparation, Tim, Ryan and their team at Randy Marion Subaru spared no effort in equipping the trainees with the skills and knowledge needed to excel in this high-stakes environment. Through hands-on training sessions, simulated competition scenarios, and real-world challenges, the students honed their technical prowess and problem-solving abilities. Under the watchful guidance of their mentors, they tackled complex automotive tasks with determination and precision, gaining invaluable experience and confidence with each passing day. Embracing Community Engagement: Beyond the confines of the competition, Randy Marion Subaru's involvement in the Auto Tech Competition & Career Fair underscored our dealership's commitment to community engagement and support. By partnering with local schools and educational entities, we leveraged this event as an opportunity to inspire and empower aspiring automotive technicians. Through our mentorship program and participation in the competition, we sought to foster a culture of collaboration, learning, and excellence within our community. Our goal was not only to prepare students for a one-time event but to instill in them a lifelong passion for automotive technology and a commitment to continuous growth and development. Impact and Legacy: As the 2024 GCADA Auto Tech Competition drew to a close, the impact of Randy Marion Subaru's mentorship journey became evident in the performance and growth of our future technicians. While the competition itself served as a testing ground for their skills and abilities, the true measure of success lies in the lasting legacy of mentorship and empowerment that we have instilled in these students. As they embark on their journey beyond the competition, we remain committed to supporting and cheering them on every step of the way.

Tee off fore a cure! - Brian F.

Jason Arena a valued customer of our dealership came in after the passing of Marilyn (his spouse) and sat down with Marshall McCarty our General Manager. Jason was telling Marshall about the idea of a golf tournament to raise funds for the Breast Cancer Foundation he started in honor of Marilyn. We were so excited for the opportunity to help and sponsored the "Hole in one" car. We also had the chance to enter a team of our sales associates to play. It turned out to be a beautiful day and it was an honor to help a wonderful family trying to make a difference.

Tee off fore a cure! - Brian F.

Jason Arena a valued customer of our dealership came in after the passing of Marilyn (his spouse) and sat down with Marshall McCarty our General Manager. Jason was telling Marshall about the idea of a golf tournament to raise funds for the Breast Cancer Foundation he started in honor of Marilyn. We were so excited for the opportunity to help and sponsored the "Hole in one" car. We also had the chance to enter a team of our sales associates to play. It turned out to be a beautiful day and it was an honor to help a wonderful family trying to make a difference.

DOGTOBERFEST - Brian F.

Each year Randy Marion Subaru is happy to sponsor Dogtoberfest which is put on by Rescue Ranch in Statesville, NC to raise money for animal rescue and rehabilitation. Rescue Ranch is a humane education center in the heart of Iredell County, NC that provides sanctuary and permanent residency to more than 80 rescued animals. These animals all have a story to share as they came to the Ranch from situations like neglect, hoarding, or owner surrender. They are affectionately known as Rescue Ranch’s animal ambassadors; and are an integral component in Rescue Ranch’s humane education programs. The educational programs incorporate hands-on learning to support the mission of promoting compassion and respect for all animals.

Love story - Dog Rescue - Brian F.

One morning the team at Randy Marion Subaru noticed a dog wandering about our parking lot. All of us were immediately concerned that this dog would get hit by a car as our dealership is located on a busy street in Mooresville. We all agreed this dog was now our responsibility and quickly took her in to make sure she had food and water. Later that day we found the owners, who unfortunately were unable to care for the adorable girl we learned was named Katherine. One of our team members quickly stepped up and decided to adopt her, and since then has cared for her and given her a safe and loving home!

Hometown Educational Hero - marshall m.

During the end of the school year, the Charlotte Auto Show recognized a teacher of the year award for each surrounding county. In addition to the selection of the Auto Show winners, Randy Marion Subaru elected to honor our own Hometown Education Hero, and the nominee was Lisa Garland. Lisa is a local customer of ours, who is a teacher at a local Elementary School. She has been a teacher for 15 years. She is a single mother of a 17 year old, and an Iredell County resident. In addition, she works for the Senior Helpers program, teaches Rowan County Summer School / Camp, and raises money for local families in need. In honor of her Hometown Education Hero award, Lisa received a new set of tires and alignment, along with a general service on her Subaru Crosstrek. This award came at a perfect time as her and her son were about to take a road trip for the weekend to celebrate the beginning of summer. Congratulations, Lisa!

Donation of 100 Infant CPR Kits - Jena K.

In partnership with the American Heart Association, Randy Marion donated 100 Infant CPR Kits to the Lake Norman Regional Medical Center Outreach Program to give out to new mothers!

American Heart Association

Randy Marion Team of the Season - Jena K.

Randy Marion is a huge supporter of Iredell Statesville School's athletics! Every season, Randy Marion chooses two teams of the season (one male team, and one female team) to recognize and congratulate for their hard work and sportsmanship! Congratulations to the Winter 2023 ISS Randy Marion team of the season: the Lake Norman High School Varsity Girls Basketball Team! The team played in the 4A State Champions on March 11th but lost. However, they went 31-1 for the season, making it the best season in school history!

Iredell Statesville Schools Athletics

Best Subaru Service Ever! - Chuck R.

We would just like to thank Randy Marion Subaru for the excellent service they provided for us on Saturday, January 7th. On our travels from Maine our transmission stopped working in Mooresville. It was 3:55pm and their service department closes at 4pm. We were one mile away and after filling up with gas our car would not move when shifted into drive. We were able to go in reverse and called Randy Marion Subaru and my call went to text message. Luckily, we got our car into drive and were able to drive one mile to Subaru. When we arrived the service department greeted us and it would not drive forward so he backed the car around and into the shop. They were all so kind and the technician found the cable to the transmission was loose. He reconnected the cable and checked all fluid levels and tire pressure and we were very happy to be on our way to find a place to stay for the night. Everyone in that business went above and beyond to provide the best service possible. Best Subaru service ever! Thank you! Tim and Gayle

Education Grant makes large impact at East Wilkes High School - marshall m.

Randy Marion Subaru provided a $5,000 grant to East Wilkes High School in support of the Subaru Loves Learning event. East Wilkes High School was able to greatly benefit from the grant, applying funds to much needed educational programs. Below are the results of the allocated funds: 10 teachers received $500 for classroom supplies in the areas of arts, technical education, and physical education. Some of the items purchased include: Various team sports equipment for PE classes A Serv-Safe table for Food and Nutrition Class Sewing machines for the Apparel Class A green screen and video equipment for the Digital Media Class A print press for the Art class Supplies to build bee hives for the Agriscience Class In total - you donation will reach over 350 students at our school Thank you so much Randy Marion Subaru of Mooresville for your donation to East Wilkes High School in Ronda. Dustin Webb Principal

East Wilkes High School

Bags of Hope -- Supporting students in our local community. - marshall m.

Bags of Hope is an agency that provides weekend food bags to students with food insecurity in our area. Typically, children we serve are on free and reduced lunch at school and may not have food on the weekend. Research shows that when a child doesn’t eat enough on the weekend, he or she isn’t ready for instruction the following week until Tuesday. The bags go home with the children on Friday and contain 3 dinners, 2 breakfast, 2 lunch and 5 snacks. The beauty of Bags of Hope is a lot of red tape isn’t required for a child to participate just a referral from a teacher, counselor, or social worker. Very often we are serving multiple students from the same household. The bags are filled with food donated by individuals or organizations like Randy Marion Subaru, or is purchased thru monetary donations. Volunteers hold food drives, pack the bags, and deliver bags to the children at the schools. Randy Marion Subaru held a food drive and made a cash donation, also several of their staff came onsite to stuff 500 bags for the weekend. The goal of Bags of Hope is to make sure the students we serve are fed well and ready for instruction each week, we appreciate Randy Marion Subaru partnering with us to achieve this goal.

Bags of Hope

Subaru Loves Pets Adoption Event - Jason B.

We would like to thank Randy Marion Subaru for their Support for the October Adoption Event. With Subarus help we were able to adopt 101 animals through Piedmont Animal Rescue and they all received amazing homes. This number of adoptions is the largest adoption month in PAR's History. Marshall and his team also collected a large amount of pet food for us as well. Thank you VERY much Randy Marion Subaru and Subaru Loves Pets for your support of animal rescue efforts.

Piedmont Animal Rescue

Building Hope - marshall m.

Randy Marion Subaru partnered with the Roc Solid Foundation in order to build two playgrounds for children fighting cancer. The Roc Solid Foundations mission is to build hope for every child and family fighting pediatric cancer. From humble beginnings, Roc Solid has grown exponentially since it was founded in 2009, completing thousands of playset projects and distributing thousands of Roc Solid ready bags in partnership with children's hospitals all over the country. In this particular event, Randy Marion Subaru volunteered with Roc Solid on a local build of two playsets for two young girls within the same family battling cancer. The day had volunteers from Randy Marion Subaru, along with other volunteers from local businesses working together to complete the project. The end result was a great success and resulted in two beautiful playground sets for two very special kids. Randy Marion Automotive also provided financial support for the purchase of the playsets. The overall result was a tremendous success.

Roc Solid Foundation

Dogtoberfest at Rescue Ranch - marshall m.

Randy Marion Subaru was proud to be a participating sponsor of the 2022 Dogtoberfest at the Rescue Ranch in Statesville, NC. Rescue Ranch promotes through education, respect for all animals as well as agricultural, environmental, and wildlife conservation, rehabilitation, rescue and responsible pet ownership in order to enhance the human-animal bond. Rescue ranch is a premiere humane education center that provides sanctuary and permanent residency to more than 80 rescued animals. The 2022 Dogtobberfest was a one day event on October 8th, and consisted of Food Trucks and Beer Garden, Live Music, Doggy Costume Contest, Pet and local Vendors, Adoptable Dogs, Nature Trails, Agility courses and more! Randy Marion Subaru provided sponsorship by financial donation, along with day of representation including a 2022 Forester Wilderness edition for display, a prize wheel, dog toy giveaways, Subaru apparel, and candy. The event was blessed with great weather and an outstanding community turnout. Randy Marion Subaru is proud to partner with the Rescue Ranch along with other great Local Pet Based Charities in support of the Subaru Loves Pets National Campaign.

Rescue Ranch

SATURDAY SHARE - marshall m.

Randy Marion Subaru began serving alongside Saturday Sharing on Saturday mornings in April of this year. Saturday Sharing is a group of volunteers that serves the housing insecure in Charlotte by providing toiletries, clothes, food, and identifying individual needs by developing relationships. The goal was to combat the hidden dangers of summer, and to help a community that is often overlooked. Employees from Randy Marion passed out reusable water bottles, sunglasses, sunscreen, cooling towels, hand-held fans, mosquito repellant and new socks on “the block”. The Block is a gathering place for many of our homeless neighbors making it the best place to “share”. Saturday mornings became special we gave people things in person that they needed immediately. Smiles were shared, conversation was made, and we learned of specific needs. The smile is brighter when you remember who needs XXL socks and you can present them to him the following Saturday. . “Randy Marion Subaru’s campaign “It’s Cool to Share the Love” help to prevent heat exhaustion, sun poisoning, dehydration, and eye injuries for our housing insecure neighbors in Charlotte, truly a life saving measure.” Terri Karam, Saturday Sharing

THE FEATHER PROJECT

Reducing High Blood Pressure in Iredell County - Randy M.

Randy Marion Subaru was proud to be a part of the Adopt-A-Clinic program with the American Heart Association, benefitting two Iredell County health systems, providing 70 complimentary blood pressure cuffs with hypertension educational materials to patients that show the most need in Iredell County. Diseases of the heart are the second leading cause of death, and cerebrovascular disease is the third leading cause of death in Iredell County. According to the Iredell County Health Department’s 2019 Community Health Assessment, 35% of Iredell community respondents reported having high blood pressure and 32% of community respondents believe heart disease is the top health concern in Iredell County. Nationally, more than 116 million American adults have high blood pressure and 75% of them do not have their blood pressure under control. High blood pressure increases an individual’s risk of heart disease and stroke and serves as a deadly risk factor for COVID-19. Hypertension hits close to home with some of our own Randy Marion Subaru employees fighting high blood pressure every day. As a result of this initiative, one of our employees now regularly monitors and tracks his blood pressure, which helps to control one of his personal risk factors for heart disease and stroke. Randy Marion Subaru is grateful to continue their collaboration with the American Heart Association in saving lives right here in our community. We celebrated the success of this community impact at the Iredell Heart Ball. Social Media Pages:Facebook: @AHANorthCarolinaTwitter: @AmericanHeartNC

American Heart Association.

Practice Burn - Mooresville Fire Department - RANDY MARION SUBARU R.

Randy Marion Subaru recently acquired nearly 3 acres adjoining the current dealership as a capital investment for future growth. In the acquisition, one acre was a commercial business with a pre existing building that is currently being remolded for the new Pre-Owned Sales Facility. The other two acres consisted of two older homes on property that will be allocated to a new storage lot and customer outdoor pet friendly open space. On that property was two older homes. Randy Marion Subaru made the decision to donate the homes to the Mooresville Fire Department to administer a controlled burn and provide much desired live fire training to our finest local firefighters. According to Training Chief, Ben Hess, the desire for remodels an home flips in todays market has reduced the amount of opportunities to train Firefighters in live home fires to as few as 6 per year. The value of training attained by these controlled burns ranks a 10/10 according to Chief Hess, as a real home fire is the only way to train on real scenarios of air dynamics, flow paths, and burn properties of household materials. By providing 2 homes for controlled burns, the Mooresville Fire Department was able to give all 6 companies (teams) 2 full rotations of training within the houses. Once training was completed, the department was able to control the compete burn safely of both houses and compete the process without issue. By providing this training resource, our finest first responders gain the experience to handle home or business fires in our community. Randy Marion Automotive has supported the Police and Fire Departments in several ways through the years, and this donation of structures for the controlled burns has proved a great resource for the rare opportunity of live house fire simulation.

MOORESVILLE FIRE - RESCUE

Above & Beyond Customer Experience - marshall m.

A couple days ago I had an amazing experience with Randy Marion Subaru. Kathryn Ransom in the Service Department deserves all the accolades that a company should pour on it’s most valuable of people. The story... It’s a start to a weekend in July and I’m taking my very pregnant wife to a baby shower at her parent’s house in West Virginia. Our teenage daughter and Golden Retriever are taking our first trip this year, celebrating the nearing arrival of our son, a true miracle… and then an explosion of the front passenger side window implodes into the vehicle. There is glass all over my wife and so much noise, and we are all too scared to look for a minute for fear of an actual gun shot and wounds. Nothing was seen coming off the road and it’s a mystery still what happened. My wife is in panic as bits of glass continue to break loose and whip into the vehicle. I see nothing wrong with her or any of us as I’m decelerating, and navigate us off to the side of the interstate. The traffic is heavy, the sound of each car is overwhelming and I quickly start brushing the glass off my girl’s shoes so they can walk through the tall grass and get to safety. We are in shock and panic. When we can all breathe, we schedule a tow truck. Possibly hours of waiting. It’s July and it’s burning hot outside. Not one person stops to help. My wife is standing 8 months pregnant in the heat and weeds and nowhere to sit among the road debris. My daughter is silent, trusting we are going to figure this out. Ultimately I asked the roadside rep where they would take our car and they gave me a number for the closest dealership. I called the dealership to let them know I would be having a vehicle towed there and Kathryn answered. Kathryn was courteous when answering and after hearing that I was about to hire a driver to pick up my family since we couldn’t ride in the tow service vehicle, she immediately offered to send someone to get us. She was very sincere in wanting to see us to safety. With my family picked up, I called the tow service to cancel and drove to the dealership. Once there, Kathryn greeted us, made sure we were ok, offered us water, had a vehicle ready that she offered to loan us. Given the circumstances Kathryn said they’d have someone drive us home to get to our other vehicle. We unpacked our vehicle, got the luggage off the roof rack, got our pup, and we got chauffeured home. There are so many things worth mentioning here… the panic we had all felt, the pressure of figuring out what to do next, the fact we were 45 minutes from our home, we still didn’t know what the cause of the issue was, all our possessions had splinters of glass on them, including in my wife’s scalp and so on. It had been a terrifying event. A super nice guy had picked us up off the highway and another great young man had carried us home. Kathryn called later that day to check on us and to let me know they had my car in a covered location with the parts ordered and that she’d call me after the weekend, but to not worry about this and to enjoy my family and the shower. It was very kind of her. Fast forward to Tuesday morning and she called me again to tell me the parts were received, installed and that we could pick up the vehicle at our convenience. She also told me they had to order some other parts for the door where the interior had been cut by the glass and touch up paint, but that there was absolute zero charge for any of this. She told me she assumed we’d want the car back ASAP and that once the other items were in we could have the rest of the repairs done at zero charge. I was not expecting that. Our car only had 11,000 miles on it but still, I figured I’d be giving money to somebody for this and nobody asked for anything. I asked Kathryn to let the sales staff know that we might want to look at an upgrade vehicle that would make life easier with the new baby. Keeley Murphy called me. He had been our Sales Professional who sold my wife our Forester. Keeley listened to my tale, was empathetic to what happened and had immediate options ready to show us. We arrived, met with Kathryn, took possession of our Forester again, thanked everyone and meet with Keeley. After a very enjoyable time with Keeley and Brian, the Sales Manager, we traded up to a 2022 Outback with all the safety features and upgrades that we could have wanted and my wife is ecstatic. It was as efficient and fun as anyone could hope for. The reality of great customer service is that if you listen to people and put yourself in their shoes, you have the chance of being remarkable in their eyes. I don’t think that Kathryn, Keeley or Brian, thought they were being extraordinary to us, but they were. They all took the time to speak with us and treated us in a way where we felt compelled to do more business with them and to ultimately buy a more expensive vehicle and still write a small novel about their great service. Sincerely, H. Whitehead -

Rescuing and Distributing Food With FeedNC - Rhonda O.

FeedNC had a problem, a farm committed to donating a tractor trailer load of food monthly. Their only request was to deliver to just one location. FeedNC wanted to accept the donations but they didn't have the space to store it or enough clients to consume all the food before expiration. They called us!!! "The Randy Marion Subaru team has been generous with their time and talents to Assist FeedNC with unloading and distributing a semi truck monthly full of fresh produce and meat that is feeding thousands of families in our community. We could not complete such a huge outreach to our community without their help"............... Lara Ingram Director of FeedNC Together we worked out a plan: the staff at Randy Marion Subaru would unload the truck, separate the food and distribute it to FeedNC and 5 other agencies they partner with to help the Food Insecure in our area. Trucks began arriving the 3rd Monday of the month in April. This monthly commitment allows our staff to take turns serving. Spending half a day rolling up your sleeves, working along side the team at FeedNC and your fellow coworkers leaves a feeling of gratitude: Gratitude we play a part in providing food for thousands of people monthly, for the generous donations from the farm, for the physical ability to help, for an employer who supports giving back, and tremendous GRATITUDE for the bonding we are experiencing as a team. We look forward to continuing our partnership with FeedNC and the commitment we both share to help to the Food Insecure in Iredell County.

COMMITTMENT TO EXCELLENCE - Diana - Bert I.

In Feb 2020 we bought our first Subaru. We loved our brand new 2020 Forester Sport. After 3 months we started to experience electronic/computer issues with the car. Randy Marion Subaru brought out a loaner car and picked up our car to get fixed. This happened several times, however, each time they were in constant contact with us advising us of the status of our car and how they were fixing it. They were so kind and attentive to us making sure all the time that we were aware of what was happening with our car. Finally in December 2020 they called us to advise that the car was fixed and was ready to either be picked up or they could deliver it to our home. By then, although every thing was fixed, we were not comfortable with taking the car back as we didn't trust that the issue would not return as it had several times. We called them and explained our thoughts and feelings, they said they understood and would check to see what could be done. WE WERE SO SURPRISED/SHOCKED when we received a call telling us that they had contacted the corporate office and because of all the ongoing issues they were taking the car back and it was being replaced with a BRAND NEW 2021 Forester!!! Talk about OUTSTANDING CUSTOMER SERVICE!!! We never would have thought that any car manufacturer or dealership would ever ever stand by their product to this extent. BRAVO!!! The staff at Randy Marion Subaru were wonderful in helping with this transition. Making sure that the new Forester was exactly like the one we bought in February. Making sure that we enjoyed our Subaru Experience and that we were satisfied with the final result. Hats Off to RANDY MARION SUBARU dealership & staff for the excellence of their customer service and true partnership with their customers to ensure the SUBARU EXPERIENCE. We will be Subaru owners from now on and should we move out of state, we'll be back to Randy Marion Subaru to buy our next Subaru. Thank You All so much for everything!! We love our Forester & telling everyone about Randy Marion Subaru!!

My New Subaru!! - Greg K.

I recently purchased a 2021 Crosstrek Limited and was very taken aback by the courtesy, professionalism and quality of the process overall. From the very start I realized this wasn’t going to be the standard high pressure car buying experience. It started with Ben who clearly cared about what I was saying! I had him change directions several times before setting my sights on a Crosstrek. He clearly laid out the differences in each model until I decided on the limited version of a very cool little SUV. Since I visited late in the evening it was decided that follow up would be required the next day. Low and behold I was contacted by Keeley the finance manager who told me the color I wanted had been found and routed to the dealership...man!! At this point Keely laid out the financing details and gave me a solid idea of my monthly payment. After a brief discussion on timing I was told the vehicle would be at the dealership the following day before 5pm. I pulled in at 5:30 to see my new car sitting there ready to go. After a brief interaction with my sales guy Ben to include lots of oohhs and awwwsss on my part I sat down with Keeley for the final process...smooth as silk! Very impressed with the large interactive contract table sitting before me to say the least! This team knows what customer service looks like. I had an “experience” not just a run of the mill sales procedure. My hats off to a great team!! Thank you!! Greg Kennon

Randy Marion Loves Pets Supply Donation - Randy M.

As we have enjoyed additional involvement with the Subaru Loves Pets Event in the past with in store pet adoptions and other events, we decided to increase involvement in the already well prepared Subaru Loves Pets Event by supporting our local pet rescue with much needed food and supplies. During the month of October 2020, Subaru of America and Randy Marion Subaru are donating $100 per adopted pet as we use the power of our website and social media to promote available animals ready for adoption. To add to this event, we have donated an additional $2000 worth of Dog and Cat food, treats, collars, toys and litter to our sponsored rescue center. The mission is to further assist our local shelter with the food and litter needs while they shelter pets before they find their new homes. The leashes and toys will go to the families as they welcome their new furry friends to the family. Our partner animal shelter is Piedmont Animal Rescue in Mooresville, NC and the pet supplies were purchased locally from Dog Supplies Warehouse Store in Huntersville, NC. This additional supply donation was furnished by Randy Marion Subaru and K. Bowers (Sales and Leasing Consultant) in memory of two wonderful pets, "Buddy and Sissy".

Piedmont Animal Rescue

FeedNC Community Commitment Project - Randy M.

As we continue years of partnership with Feed NC, our local charitable organization specializing in community food services, we are pleased to have completed another Love Promise Community Commitment Project. Each year as Randy Marion Subaru works with FeedNC we ask if there is a new program they are seeking to add to their already extensive list of services and how we can help them implement it. Last year we were able to help launch the very successful FeedNC Culinary Program that has 100% graduate placement. This year Lara Ingram, the director of FeedNC expressed concern over the rising number of homeless in our Mooresville community, particularly because Mooresville doesn’t have a homeless shelter. FeedNC recognized this need as they saw the very people they fed and served daily sleeping on the street. There are shelters in neighboring communities that are doing their best to serve their citizens and yet they are turning people away daily due to max capacity, it is not an option for them to assist our Mooresville friends. Acknowledging this problem, Randy Marion Subaru and Feed NC put together strategically supplied resource kits for Feed NC to give to their homeless clients. The goal for this project is to provide basic shelter and hopefully a little comfort to those experiencing the hardship of homelessness. We spent a lot of time preparing our kits with the most essential items needed daily all while considering the approaching colder weather. We were able solicit donations from several local businesses, including Give Soap for Hope, Thorlo, and Sweet Dreams Mattress & Furniture. Included in these kits were the following: • High Quality Lightweight Sleeping Bag • Lightweight 2-person Tent • Durable Tarp • Nylon Lightweight Camping Backpack • First Aid Kid • LED Flashlight • Reusable Utensil Kit • Collapsible Pillow • 2 Pairs of High Quality Thorlo Socks • Face Mask • Sunscreen • Soap / Shampoo / Deodorant • Dental Hygiene Kit • High Protein Non-Perishable Food • Water Feed NC has expressed their gratitude for donation of kits to each of their existing homeless clients and the additional working supply of kits left to meet need of those who are newly homeless. Randy Marion Subaru has prepared a list of where to resource these items for people / organizations looking to donate to a great cause and continue this resource to our community. Randy Marion Subaru is grateful to continue its partnership with FeedNC as the local charity selection of the upcoming Share the Love Event.

FeedNC